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Parabolix™ Light-Focusing System™


Frequently Asked Questions


When was the company founded? 

January 2015.


Where are you located? 

Los Angeles, CA  USA


Are your products made in the USA? 

Yes!  All of our products are designed and manufactured in Los Angeles, California, with the exception of a few small parts that we have made overseas. We employ experts in the fields of industrial design, metal working and finishing, sewing and more, all located in Southern California.

What is your design philosophy? 

We have a very close integration of design and performance that sets us apart from most companies. Our product engineers are also photographers themselves, who know first-hand the demands of high-end photography and high-performance lighting.  We believe in building equipment that meets our own high standards first, before releasing it to the public.

What quantities do you keep in stock? 

We keep minimum quantities of each product in stock. Some store items sell more quickly and may be temporarily out of stock - we will re-supply these items as quickly as possible.


What are the shipping fees? 

Shipping fees are listed below, and are calculated based on the total weight of the order. All customers will receive a tracking number by email when their order is shipped, which they can use at to track their package.

How long does it take to receive your order? 

Depending on availability, most products are shipped from our warehouse within 1-5 business days. After that, US shipping can take 1-4 business days.  International orders can take 3-7 business days for delivery, from the time they are shipped.

Do you ship internationally? 

Yes!  Listed below are the regions and costs currently available for international shipping.  We will add to this list as we identify the best methods and costs for shipping to each country.

United States:

California - $1.25 per lb.

US Pacific States - $1.50 per lb.

Washington, Oregon, Nevada

US Mountain States - $1.75 per lb.

Montana, Idaho, Wyoming, Utah, Colorado, Arizona, New Mexico

US Central States - $2.00 per lb.

North Dakota, South Dakota, Wisconsin, Nebraska, Iowa, Illinois, Kentucky, Kansas, Missouri, Oklahoma, Arkansas, Tennessee, Mississippi, Alabama, Texas, Louisiana

US Eastern States, Islands, Territories, Alaska and APO - $3.00 per lb.

Michigan, Indiana, Ohio, Pennsylvania, New York, Vermont, New Hampshire, Maine, Massachusetts, Rhode Island, Connecticut, New Jersey, Delaware, West Virginia, Virginia, Maryland, Washington D.C., North Carolina, South Carolina, Georgia, Florida, Hawaii, Alaska, Puerto Rico, Guam, US Virgin Islands, APO addresses

Canada - $4.50 USD per lb.

Australia - $8 USD per lb

Europe - $8 USD per lb.

Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France,  Germany, Gibraltar, Greece, Holland/Netherlands, Ireland, Italy,  Macedonia, Malta, Norway, Poland, Portugal, Russia, Serbia, Spain,  Sweden, Switzerland, UK/Great Britain

Hong Kong - See International Distributors page.

Indonesia - $10 USD per lb.

Israel - $8 USD per lb.


Japan - $9 USD per lb.

Laos - $9 USD per lb. (shipping size limited to 1 unit 45" Package per order)

Malaysia - $9 USD per lb.

New Zealand - $10 USD per lb.

Philippines - $9 USD per lb.


Singapore - $9 USD per lb.

Taiwan - $9 USD per lb.

Turkey - $8 USD per lb.

UAE - United Arab Emirates - $8 USD per lb.

Vietnam - $9 USD per lb.

Track your package!

All customers will receive a tracking number by email which they can use at to track the shipping status of their order.  

International Customers:

International orders are delivered via Fedex International Priority or Economy services.  Customers may be required to pay local import taxes upon receipt of their goods.  Check the import taxes for your country to determine this amount. 

Please sign up for our mailing list on the homepage to receive updates on international shipping and other sales offers.

California Residents:

For California residents, a state tax fee of 9% is added to all orders.


What is your returns policy? 

If for whatever reason you are unhappy with your purchase, simply return it for a full refund within 14 days of purchase. We will provide a return address upon request.


How do you refund?

Refunds will be either credited to the original credit card, or sent via Paypal.


What forms of payments do you accept? 

We accept Credit Card, Debit Card, and Paypal payments, all managed through our online store.  Please see our page on CHECKING-OUT if you have any questions about using the different payment methods.


What are your warranty terms & conditions?

All our products are warrantied from defects for a period of 1 year from purchase.  We will replace any defective parts free of charge within that period.

Still got questions? Contact us!
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